Privacy Policy

1. Introduction

Swiss Chalet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or place an order for delivery.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Sign up for our newsletter
• Contact our customer service
• Participate in promotions or surveys

This information may include:

• Name
• Email address
• Phone number
• Billing and delivery address
• Payment information (credit card details are processed securely by our payment processors)
• Order history
• Communication preferences

2.2 Automatically Collected Information

When you visit our website or use our mobile application, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on those pages
• Referring website addresses
• Geographic location (city and country)

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Provide customer support
• Send transactional emails (order confirmations, delivery updates)
• Send marketing communications (if you've opted in)
• Improve our products and services
• Analyze website and app usage
• Detect and prevent fraud
• Comply with legal obligations

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and mobile application and to hold certain information.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functionality of our website.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Allow us to remember choices you make and provide enhanced features.
• Targeting Cookies: Used to deliver relevant advertisements based on your interests.

4.2 Cookie Management

Most web browsers allow you to control cookies through their settings. You can also delete cookies from your device at any time. However, disabling certain cookies may limit your ability to use some features of our website.

4.3 Third-Party Cookies

Some cookies are placed by third parties, such as Google Analytics, Facebook Pixel, and advertising networks. These third parties may use this information for their own purposes, including to provide you with targeted advertising.

5. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who help us operate our business (payment processors, delivery services, cloud storage providers, etc.)
• Marketing Partners: With your consent, we may share your information with marketing partners
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will promptly delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when it is transferred internationally.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• [email protected]
• +44 394 874 9418
• Flat 14z Courtney Tunnel, South Daniellemouth, CO6 3EG